FAQs

You need to subscribe before the 12th of the month to receive that month’s box. If you subscribe after the 12th of the month, you will receive a box the following month.

for example: 

Subscribe and make payment 10th March- First box posted 25th March

Subscribe and make payment on the 16th of March- first box posted 25th April 

Each box will be handpicked with 4-7 high quality items including nutritional and healthy treats, chews and biscuits, fun toys, accessories, hygiene and grooming products. Each Monthly subscription box is valued at over £40RRP. These goodies will be customised to your pet using the rating system when choosing your box.

All our products are sourced from wholesalers and suppliers in the UK. Where we can, we will always try to support smaller companies, working with local businesses, we are investing in families and can offer something more unique.

It’s easy to do and your always know where you are: 

  • For 3-month subscription, you pay every month for 3 months
  • For 6 months subscription you pay monthly for 6 months
  • For 12 months Subscription you pay monthly for 12 months

Payments will be taken on the 3rd of the month, so if you pay for your box on the 8th in your first month, all subsequent payments will be taken on the 3rd of the month. 

Your subscription will be automatically renewed, but we will send you a reminder in your last month of your subscription to check you don’t want to leave us. Don’t panic if you need to cancel you can at any time, but you will still receive any boxes you have already paid for.

Absolutely, send us an email with your new details and we can amend your delivery address, so no one misses out!

We pack your special parcels4paws monthly box the first week of the month, so your pet can expect to receive their treats and toys the second week of the month.

Although we’d be sad to see you leave, that’s not a problem, there are no strings attached! Just drop an email to hello@parcels4paws.co.uk requesting a cancellation along with your details and we can get this sorted. You’ll still receive any boxes that have been paid for up until to the date of cancellation

Please let us know straight away, you’ll receive a notification when your parcel has been dispatched, so we can track it and make sure you know when it will be with you. If in doubt, please email us and we can track your box down! 

We currently only deliver to the UK, free of charge! Sorry we can’t supply our 4 legged friends abroad quite yet! 

All our one off boxes can be sent for a special occasion, just select the gift option and include the special pets details and a message for the recipient. Include the delivery address when checking out. 

Your pet’s health and wellness are top of our priorities and we ensure all goodies included in your box are of the highest quality and suitable for your pet! We research all products and personally test these with our own dogs.